Refund Policy

Under Brazilian Consumer Defense Code (CDC) Article 49, you have the unconditional right to withdraw from any purchase made remotely within 7 calendar days of the purchase date.

This applies regardless of reason- you don't need to justify the request. It also applies regardless of whether you've downloaded or installed the plugin.

To exercise this right, email contact@gxplugins.com with the subject line “Withdrawal request” and include your order ID (starts with purch_). Refund processed within 10 business days via your original payment method.

Under CDC Articles 18-20, if a plugin presents a defect or fails to perform as described in its listing, you have 30 days from purchase to report the issue.

Our process when a defect is reported:

1. We first attempt to fix the defect (usually within 7 days).
2. If we cannot fix it within the 30-day window, you can choose between: replacement with an equivalent product, a proportional price reduction, or a full refund.

A “defect” means the plugin doesn't do what the listing says it does. Compatibility issues caused by your custom setup, third-party plugin conflicts that we couldn't have anticipated, or new Minecraft versions released after your purchase don't qualify as defects under this clause - but the 7-day withdrawal above still covers them.

After both windows above expire, refunds aren't available as a general policy. We may still consider exceptional cases (e.g. plugin permanently broken by a Mojang update we can't patch) at our discretion. Contact us and we'll tell you honestly whether it fits.

The following situations void any refund eligibility:

• License violations. Reselling the plugin, distributing it on cracked-plugin sites, removing the embedded license tag, or sharing it outside your own servers.
• Chargebacks filed without contacting us first. We resolve nearly every issue when given the chance. Filing a chargeback before emailing us forfeits future refund eligibility and may result in account suspension.
• Misrepresentation. Claiming a defect that turns out to be your server misconfiguration after we've already worked on it.

1. Find your order ID in the receipt email we sent you (format: purch_xxxxxxxxxxxxxxxx), or in your account dashboard.
2. Email contact@gxplugins.com with that order ID, the plugin name, and a one-line reason (helps us improve, even if your reason is just “changed my mind”).
3. You'll get a reply within 24 hours confirming receipt and outlining next steps.
4. Refund posts to your original payment method within 10 business days of approval.

Payments are processed by Stripe. Once we issue the refund on our side, your card or bank may take an additional 5-10 business days to reflect the credit, depending on your provider. International cards sometimes take longer. We have no control over this leg of the timing.

Custom plugin development (orders placed via /custom-order) follows a different refund structure tied to milestone acceptance. The terms are agreed upfront in the order quote. Refer to that quote, or contact us if unsure.

This page summarises the refund policy. The complete contractual terms - including jurisdiction, dispute resolution, and the full Brazilian Consumer Code references - live in our Terms of Sale. If anything on this page conflicts with the Terms of Sale, the Terms of Sale prevail.